CHURN FM
Andrew Michael
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather BrownMay 08, 2024
E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions May 01, 2024
E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin YangApril 24, 2024
E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMMApril 17, 2024
E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepLApril 10, 2024
E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer RetentionApril 03, 2024
E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy RosenMarch 27, 2024
E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam RobinsonMarch 20, 2024
E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad AliMarch 13, 2024
E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey HillMarch 06, 2024
E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew CaplandFebruary 28, 2024
E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa TorresFebruary 21, 2024
E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot KohtzFebruary 14, 2024
E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market FitFebruary 07, 2024
E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi FaltorussoJanuary 31, 2024
E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim SchattinJanuary 24, 2024
E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen BermanJanuary 17, 2024
E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-SmithJanuary 10, 2024
E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya GoelJanuary 03, 2024
E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi NarangDecember 20, 2023
E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis MortensenDecember 13, 2023
E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve CornwellDecember 06, 2023
E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror AvieliNovember 29, 2023
E221 | Product + Success: The Winning Duo for Customer Success with Tatyana MamutNovember 22, 2023
E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi MehtaNovember 15, 2023
