CHURN FM
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
CHURN FM
Latest Episodes
EP306 | Beyond Retries: Why Payments Fail and How to Recover Them | Jack Cregan
Today on the show we have Jack Cregan, Founder of Paymend, a company helping online businesses turn declined transactions into recovered reven...
.png)
EP305 | What Happens When Marketing and CS Share a Leader | Rebecca Stone
Today on the show we have Rebecca Stone, Chief Customer and Marketing Officer at Plume.In this episode, Rebecca shares how bringing marketing and customer success under one leader can create a stronger understanding of the customer journ...
.png)
E304 | Why Product Delight Is No Longer Optional | Nesrine Changuel (Skype, Google, Spotify)
Today on the show, we have Dr. Nesrine Changuel, founder of Product Excellence and Product Management Career Lab Director at ESSEC Business School. Prior to Product Excellence, Nesrine held senior product roles at Google, Spotify, and Microsoft...
E303 | Customer Success Is Dead. Meet the Growth Department.
Today on the show, we have Alex Raymond, founder of AMplify and author of The Growth Department, a book reframing how post-sales teams think about their role inside B2B companies.In this episode, we dig into why customer success and acco...
E302 | Why 51% of Subscribers Cancel Each Year—and How to Reduce Voluntary Churn
Today on the show, we have Priya Lakshminarayanan, CPO of Recurly, a subscription management platform empowering brands like Twitch, PupBox, Sprout Social, and Pipedrive to launch, scale, and optimize subscription experiences....
.png)
